Although we are a Marvin window replacement company in Chicago, you should know that a clean home brings a positive living experience.
When you’re shopping for the right home cleaning service, it’s not easy to determine which one is perfect for you. Many different companies offer different kinds of services. Some specialize in residential cleanings while others offer commercial cleaning services and emergency cleanings.
Of course, you may have your own questions when looking for the right company:
Do they send one maid or crews? Do they charge by the hour or is it one flat fee? What is their policy on lost or damaged items? How fast can I speak with a representative on the day of my cleaning?
In addition to these questions, check out these four can’t miss tips to consider when you choose the perfect cleaning service.
Compare prices and services
Keep one thing in mind when you’re comparing prices: remember that cheap does not always mean best.
What services are you getting for your buck? Always make sure to assess the cost of the cleaning service with the quality of service provided.
Does the company guarantee customer satisfaction? If the company has a checklist online for their cleanings, thoroughly read it and compare the list to other companies.
If the rates are hourly, does the company guarantee that your requested areas are cleaned within a specific time frame? The last thing you’d want is a company leaving in the middle of the cleaning because “you only paid for 3 hours.”
If the rate is flat (one price regardless of overall time spent), make sure that they don’t have any disclaimers about raising your price after they start working. The price you are quoted should be the price you pay, every time.
Read their reviews
I know this may seem like an obvious one, but it’s easy to be misled by reading reviews online. Sometimes, companies may overload on positive reviews, and you don’t exactly know about the reality of their service. Go on all of the reputable review sites and even check your favorite lifestyle blog for a personal perspective on the cleaning service.
Likewise, it’s easy for negative reviews to completely turn you away from an otherwise dependable company. While it’s important to review other customers’ experiences with the cleaning service, also look for how the company responds to their reviews.
Mainly for the negative reviews, does the company respond to their online complaints? Look to see how they respond.
If the company makes a habit of blaming the customer in their poor reviews, beware. Always look for the companies that make efforts to address and correct their worst customer experiences.
Remember that even the best service industry companies make mistakes. It’s how they respond to these mistakes that really matters.
Establish a relationship with your customer service rep
To be extra sure how a company works with their clientele, give their customer service center a call before you make any commitments. Feel free to ask as many pertinent questions as you would like in regards to the cleaning service.
How many cleaners come out? What is your damage policy? What are your customer satisfaction guarantees? What is your cancellation policy? What happens if there’s an emergency and my cleaner cancels on the day of the appointment?
Take advantage of having a company representative available to assist you with all of your questions and concerns.
BIG TIP: If the company doesn’t have a customer service center or call line to help you, that’s a major red flag. You need to be able to speak with a company representative on the day of your cleaning in case anything happens.
Try them once before committing to regular cleanings
I know we’re always looking for ways to save cash immediately on our cleaning services, but this tip will cost you in the long run. Instead of committing to the recurring service right off the bat (and getting that recurring service discount), try a one-time cleaning beforehand.
You can learn more about how the window service operates on the day of the cleaning, the quality of the cleaning itself, and whether or not this cleaning company is the best fit for you. Be sure to call the company after your appointment is done with any feedback you have about the cleaning.
If everything went well, then you can find out if your service providers are available for recurring services, and maybe even schedule your weekly cleanings at the same time.
If things went not-so-well, then your commitment ends at the one-time cleaning, and you can go separate ways. You won’t have to worry about paying any potential fees for canceling a recurring service too early.
If you’re also looking to store away some of your prized possessions during the cleaning season, check out this list of the top storage units in Los Angeles.
